Delivering Your First Jobs Well

Start, deliver and close out every job the same good way.

Workbook
9 pages
About 60 minutes to fill in
Google Docs · Word · PDF

Making this yourself would take about 9 hours: working out the steps, writing the examples and setting it up in Google, Microsoft and PDF. It's done for you.

This document

Delivering Your First Jobs Well, all three formats

First Customers pack

This one plus 3 more First Customers documents

$20

The voice in this video is George's, made with AI.

What it's for

Your first customers have said yes and the real work is about to start. Use it so your first jobs are clear, on time and finished properly.

What you'll need: About 60 minutes, your offer, your price, your next job (or your last one) and a pen. Nothing to buy.

Pairs well with

Simple Terms for Your Customers (agree on the basics first)
Your Customer Flow (map the whole path from first message to paid)
Exceptions and Quality Checks (handle the unusual days)

What you'll leave with

A short list of the information you always need before you start a job.
A confirmation message so the customer knows exactly what to expect.
A short delivery checklist for before, during and after each job.
A practice run that finds the gaps before a paying customer does.
Steps for finishing each job: get paid, say thank you, and ask what they thought and who else might want it. Plus an honest look at what each job took, and a one-page Job Card you can use again.

Look inside

Sample page from Delivering Your First Jobs Well. Page 2: Intake: What You Always Need Before You Start. — Page 2: Intake: What You Always Need Before You Start.

Sample page from Delivering Your First Jobs Well. Page 3: Do a Dry Run Before Your First Paid Job. — Page 3: Do a Dry Run Before Your First Paid Job.

How to use it

Work through the steps in order. Each one has a worked example and space to write your own answer.

Say What "Done Well" Looks LikePicture the customer at the end of the job.
Intake: What You Always Need Before You StartList the questions to ask before every job.
Confirm Before the JobWrite the short message you'll send the day before.
Do a Dry Run Before Your First Paid JobPractice once where a mistake costs nothing.
Your Short Delivery ChecklistWrite the few things you must do every time.
When Something Changes on the JobStop, tell them, and agree before you do more.
Close Out Every JobGet paid, thank them, and ask how it went.
Look at What the Job Actually TookCompare plan and reality to fix your price and plan.
Tools That Help HereSee the free tools that help.
Do It With AIUse the prompts to draft your messages.
Example: Omar's Job CardSee a filled-in card for one visit.
My Job CardCopy this page for each job.

Tips

Do the dry run. It's the cheapest way to find what you forgot.
A paper checklist used every time beats a fancy system you skip when you're busy.
After your first three jobs, go back to section 8 and check your price.

Three formats, one purchase

Google DocsMake a copy in your Google Drive and type straight into it.
Microsoft WordDownload and fill it in on your computer.
PDFPrint it and fill it in with a pen.

First Customers pack

Also in the First Customers pack

4 documents in all

Workbook10 pages
Find Your First Customers
Reach out to real people, one at a time, and land your first paying customers.
About 10 hours to make yourself
$7See what's inside
Spreadsheet4 pages
Outreach Tracker
A free mini customer list: who you contacted and what's next.
About 6 hours to make yourself
$7See what's inside
Workbook8 pages
Handling "No" and Asking for Feedback
Learn from every no, and ask your first customers what worked.
About 8 hours to make yourself
$7See what's inside

Ready to start?

Pay once, keep it, and download it as often as you like.